At Swift Canada Co., we are dedicated to ensuring our customers are completely satisfied with their purchases. Our return policy is designed to make the process as seamless as possible. Please review the information below to understand how we handle returns and exchanges.

General Return Guidelines

We accept returns under the following conditions:

• Accessories and replacement parts can be returned within of purchase.To qualify for a return, items must be unused, in their original packaging, and accompanied by valid proof of purchase (receipt or order confirmation).
  
• Policies for returning e-scooters may vary depending on the brand. Each manufacturer may have specific conditions for returns, so please review the brand-specific return terms or reach out for clarification. Returned e-scooters must be in their original, undamaged condition.
  
  

Brand-Specific Policies

Swift Canada works with a variety of trusted brands, each of which may have unique return guidelines. These variations might include:

• Specific conditions for return eligibility.
• Additional requirements for authorization.
• Differing timeframes for returns or exchanges.

Our team is committed to guiding you through the process and ensuring compliance with the respective brand's policies for a smooth experience.

Steps to Initiate a Return

Follow these steps to return your item efficiently:

1. Notify us of your intent to return by emailing swiftcanadaco@gmail.com or calling 647-863-3790. Please provide proof of purchase and details about the item you wish to return.
2. Our team will review your request to confirm the return meets our criteria and provide instructions for the next steps.
3. Ensure the item is securely packaged, includes all original components, and is in its original condition. We STRONGLY Recommend keeping the original scooter box for return purposes.
   
4. Send the item back using the instructions provided.

Unless otherwise specified, the customer is responsible for return shipping costs.

Non-Returnable Items

Certain items cannot be returned, including:

• Products that have been used or damaged after delivery.
• Items returned without their original packaging or proof of purchase.
• Any product that was customized or made-to-order.

If you’re unsure about an item’s eligibility, please contact us for clarification before proceeding.

Refund Process

We understand the importance of getting your refund processed quickly. Here’s how it works:

• Once the item is received, it will be inspected to ensure it meets the return criteria. If approved, we will notify you and proceed with the refund.
  
• Refunds are typically issued within 7-10 business days after approval.
  
• Refunds are credited back to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
  
  

At Swift Canada Co., our goal is to make the return process as efficient and fast as possible, so you can get back on the road without unnecessary delays. Thank you for choosing Swift Canada Co. – your trusted partner in mobility solutions.