At Swift Canada Co., we are committed to providing our customers with high-quality e-scooters and accessories. Understanding the warranty coverage for your purchase is essential to ensure a smooth and satisfactory experience. Below, we outline key aspects of our warranty policies and the support services we offer.

Brand-Specific Warranty Coverage

Each brand we carry offers distinct warranty terms for their products. It's important to familiarize yourself with the specific warranty details provided by the manufacturer of your e-scooter or accessory. Common considerations include:

• Manufacturers typically cover the for defects in materials or workmanship.
• Labour costs for installing these parts are generally not included in the warranty coverage.
• Customers are responsible for any labour fees associated with repairs.
• Different components may have varying warranty durations. For example, batteries often have a shorter warranty period compared to other parts like frames or motors.Review the warranty documentation for each component to understand the coverage periods.
• Warranties typically do not cover damage resulting from misuse, neglect, accidents, or unauthorized modifications.
• Consumable parts such as tires, brake pads, and grips are often excluded from warranty coverage.
  
  

Swift Canada Support Services

To assist you with any warranty-related concerns, Swift Canada Co. offers the following support:

• Our team of trained technicians specializes in e-scooter repairs and maintenance. They are equipped to diagnose issues and perform necessary repairs efficiently.
• We provide a physical location where customers can bring their e-scooters for inspection and servicing.
• Our facility is equipped to handle a wide range of repairs and maintenance tasks.
• Our staff can guide you through the process of filing warranty claims with the manufacturer, ensuring all necessary documentation is completed accurately.
  
  

Initiating a Warranty Claim

If you encounter an issue with your e-scooter or accessory, please follow these steps:

• Consult the warranty documentation provided with your product to understand the coverage and any specific procedures required by the manufacturer.
• Reach out to us at swiftcanadaco@gmail.com or call 647-863-3790 to discuss the issue. Provide details such as the product model, purchase date, and a description of the problem.
  
  Arrange a visit to our facility for a thorough inspection by our technicians. They will assess the issue and determine if it falls under warranty coverage.
  
  
• If the issue is covered under warranty, we will coordinate with the manufacturer to obtain the necessary parts.

Please note that while parts may be covered, labour costs are typically the customer's responsibility unless specified otherwise.

Additional Considerations

• Regular maintenance is crucial to ensure the longevity of your e-scooter and to uphold warranty validity. Follow the manufacturer's maintenance guidelines diligently.
• Keep all purchase receipts, warranty documentation, and records of any maintenance or repairs performed, as well as the original box that you purchased your scooter with. These documents are essential when filing a warranty claim.
• Report any defects or issues promptly to prevent further damage and to facilitate a smoother warranty claim process.
  
  

At Swift Canada Co., we are dedicated to supporting you throughout your ownership experience. Our goal is to ensure that any warranty-related issues are resolved efficiently, minimizing downtime and getting you back on the road as quickly as possible. For any questions or assistance, please do not hesitate to contact us.