Is Your E-Scooter Not Turning On? Try These Things...

We asked our certified e-scooter technicians for tips on what to do if your e-scooter isn’t turning on. Here’s a step-by-step guide to troubleshoot the issue—no technical skills required!

1. Is the Battery Charged?
This may seem obvious, but it’s the most common culprit.

• Plug it in: Connect your e-scooter to the charger and ensure the charging light comes on.
• Use your original charger: Using a non-original charger can sometimes cause issues.
• Test the outlet: Confirm the wall socket works by plugging in another device.

2. Error Codes?
Seeing error codes like Error 21?

• Check our Ninebot G30 Error Code Guide for solutions on a Ninebot G30.
• Have a different model? Leave a comment bellow and we'll help you.

3. Check the Power Button
Sometimes, it’s all about how you press it.

• Hold it down: Many scooters require you to press and hold the power button for a few seconds.
• Inspect for dirt: A stuck or dirty power button can cause problems. Use a clean, dry cloth to wipe around it.

4. Look for a Reset Button
Some scooters have a built-in reset feature to fix minor glitches.

• Find it: Look under the footboard or near the base of the scooter (refer to your manual for specifics).
• Press and hold: Give it a few seconds, then try powering up again.

5. Check for Loose Connections
Loose wires or components can stop your scooter in its tracks.

• Listen for rattling: Gently shake your scooter to identify any loose parts.
• Inspect visible connections: If you see any wires slightly disconnected, press them gently back into place.

6. Look for Signs of Damage
Your scooter may be trying to tell you something.

• Check for cracks or frayed wires: If something looks visibly broken, it could be the issue.
• Use your nose: A burnt smell might mean a problem with the electronics.

7. Still Stuck?
If nothing works, it’s time to call in the pros.

• Reach out to the manufacturer: Your user manual has contact details for customer support.
• Visit a repair shop: Experts can quickly diagnose and fix the issue, getting you back on the road.
• Leave a comment: We’ll do our best to help you!

Conclusion
Most e-scooter issues are simple to fix, and with these steps, you’ll likely get rolling again without any hassle. If not, don’t sweat it—help is just a call or visit away.
If you are looking to get a new escooter, consider getting one from our website.